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Last updated: August 29, 2025

GAIA jewelry operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). GAIA jewelry is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

  • Provide, Tailor, and Improve the Services, including processing payments, fulfilling orders, remembering preferences, sending notifications, handling returns/exchanges, and personalizing your shopping experience.
  • Marketing and Advertising, including promotional emails, texts, postal mail, and showing you ads online.
  • Security and Fraud Prevention, including authentication, detecting fraudulent or illegal activity, and protecting public safety.
  • Communicating with You for customer support and business relationship maintenance.
  • Legal Reasons to comply with applicable law or respond to legal processes.

How We Disclose Personal Information

  • With Shopify, vendors and third parties who perform services on our behalf.
  • With business and marketing partners to provide marketing services and advertise to you.
  • When you consent or direct us to share information.
  • With our affiliates or within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. For more information visit Shopify Privacy Policy.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. We are not responsible for the privacy or security of such sites.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information of children under the age of majority.

Security and Retention of Your Information

We cannot guarantee perfect security. Retention depends on account maintenance, legal compliance, disputes, or contract enforcement.

Your Rights and Choices

  • Right to Access / Know
  • Right to Delete
  • Right to Correct
  • Right of Portability
  • Managing Communication Preferences

Complaints

If you have complaints about how we process your personal information, contact us using the details below.

International Transfers

We may transfer, store and process your personal information outside your country. Transfers may rely on recognized transfer mechanisms like Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this website.

Contact

Email: gaiabrandhelp@gmail.com
Address: Sirkin Street 27, Tel Aviv-Yafo, 6356201, IL